ac66 Terms & Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and ac66 ("the Company", "we", "us", "our"), governing your access to and use of the ac66 website, mobile platform, and all associated services including the sportsbook, live casino, slots, crash games, and any other gaming products made available through the platform. By creating an account, making a deposit, placing a wager, or otherwise using any feature of the ac66 platform, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety.

These Terms should be read together with our Privacy Policy and Responsible Gaming Policy, both of which are incorporated by reference into these Terms. In the event of any conflict between these Terms and any promotional material, game rules, or specific product terms published on the platform, these Terms shall prevail unless an explicit written exception has been stated in the relevant product-specific documentation.

If you do not agree with any part of these Terms, you must immediately cease use of the ac66 platform and close your account. Continued use of the platform constitutes ongoing acceptance of these Terms as they stand at the time of each use, including any amendments made in accordance with Section 13 (Changes to These Terms) below.

Access to and use of ac66 is strictly restricted to natural persons who are at least 21 years of age. This age restriction is a firm requirement — not a recommendation — and is applied uniformly across all product categories including the sportsbook, live casino, slots, crash games, and virtual sports. We reserve the right to request proof of age at any time and to suspend or permanently close an account where the age requirement cannot be verified to our satisfaction.

To be eligible to register and use ac66, you must satisfy all of the following requirements at the time of registration and on an ongoing basis throughout the period you maintain an active account:

• You are at least 21 years of age at the time of registration.
• You are accessing the platform from a jurisdiction where online gaming is permitted under applicable law.
• You are not acting on behalf of another person or entity and are registering the account for your own personal use.
• You are not subject to any self-exclusion order, voluntary exclusion agreement, or court-ordered exclusion from gambling activities.
• You have not previously had an ac66 account closed for a breach of these Terms.

ac66 does not permit employees of the Company or its affiliated partners, game providers, or payment service providers to hold active player accounts. Any account found to be in breach of this restriction will be closed immediately and any funds forfeited.

Accepted Payment Methods

ac66 accepts deposits and processes withdrawals through bKash, Nagad, Rocket, Upay, Visa, and Mastercard, as well as bank transfer via Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. The minimum deposit amount is ৳200. ac66 reserves the right to add, remove, or modify available payment methods at any time. Players must only use payment accounts registered in their own name — use of a payment account belonging to a third party is strictly prohibited and may result in immediate account suspension and forfeiture of funds.

Deposit Processing

Deposits made via bKash, Nagad, Rocket, and Upay are credited to your ac66 balance in real time upon confirmation of the payment from the relevant provider. Deposits made via bank transfer may take up to one business day to reflect in your ac66 balance. ac66 does not charge a fee on deposits made by any method. Any fees charged by your mobile money provider or bank are the sole responsibility of the player. ac66 is not responsible for delays caused by third-party payment providers or banking system outages.

Withdrawal Processing

Withdrawal requests may only be submitted by players whose accounts have completed KYC verification. Withdrawals are processed to the same payment method used for the player's most recent deposit, or to a verified payment account registered in the player's name. The minimum withdrawal amount is ৳500. For bKash and Nagad, withdrawal processing targets under five minutes for fully verified accounts under normal network conditions. Bank transfer withdrawals submitted before 5 PM Bangladesh Standard Time (BST, UTC +6) on a business day are typically processed by the end of that business day. ac66 reserves the right to carry out additional security checks on withdrawal requests above ৳50,000 or where unusual account activity is detected, which may extend processing times.

Chargebacks and Disputed Transactions

Initiating a chargeback or payment dispute with your bank or mobile money provider in respect of a transaction completed on ac66 without first contacting ac66 support constitutes a breach of these Terms. ac66 reserves the right to suspend your account pending investigation of any disputed transaction. If a chargeback is upheld fraudulently, ac66 reserves the right to pursue recovery of the disputed amount through available legal channels. Players are encouraged to contact support at [email protected] to resolve any payment discrepancy before initiating a formal dispute with their payment provider.

Game Rules

Each game available on ac66 is governed by its own set of rules, which are accessible within the game interface or in the game information panel. In the event of a dispute regarding the outcome of a game, the result recorded in ac66's system logs shall be the definitive record. Where a technical malfunction causes a game to produce an incorrect result or prevents a game from completing, ac66 reserves the right to void the affected game round and return any wagers placed on that round to the relevant player accounts.

Sportsbook Betting Rules

All sports bets are subject to ac66's Sportsbook Rules, which are published separately on the platform. Bets are accepted at the odds displayed at the time the bet is confirmed. ac66 reserves the right to void bets placed at clearly erroneous odds resulting from a technical error or data feed failure. In-play bets are subject to delay and may be rejected if the relevant in-play event has concluded before the bet is accepted into ac66's system. Maximum bet limits and maximum payout limits apply per event and per market, as displayed within the sportsbook interface.

RNG Certification and RTP

All slot, table game, and virtual sports outcomes on ac66 are determined by certified Random Number Generator (RNG) software provided by the relevant game supplier. ac66 only lists games from providers whose RNG systems have been independently audited and certified. Return to Player (RTP) percentages for each game are published by the game supplier and are available within the game information panels. ac66 does not alter RTP values from those published by the supplying game provider.

Termination by ac66

ac66 reserves the right to suspend or permanently close any player account at any time, with or without notice, in the following circumstances: breach of any provision of these Terms; failure to complete KYC verification within a reasonable time period following a request; reasonable suspicion of fraudulent activity, money laundering, or bonus abuse; receipt of a court order, regulatory instruction, or law enforcement request relating to the account; or where continuing to operate the account would expose ac66 to legal, regulatory, or reputational risk. Where an account is closed by ac66 for reasons other than a breach of these Terms by the player, any verified real-money balance will be returned to the player's registered payment method following completion of any applicable KYC requirements.

Self-Exclusion and Responsible Gaming Closure

Players who wish to self-exclude from ac66 for responsible gaming reasons may do so by contacting support at [email protected]. Self-exclusion periods are available from 30 days to permanent exclusion. During a self-exclusion period, the player's account will be suspended and no new deposits will be accepted. At the end of a temporary self-exclusion period, a cooling-off period of at least 24 hours will apply before the account is reactivated. Any real-money balance held at the time of self-exclusion will be retained in the account and will be returnable to the player upon expiry of the exclusion period, subject to KYC requirements. Please refer to our Responsible Gaming page for full details of the tools available.

All content published on the ac66 platform, including but not limited to text, graphics, logos, button icons, images, audio clips, data compilations, and software, is the property of ac66 or its content suppliers and is protected by applicable copyright and intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for your own personal, non-commercial gaming purposes only. You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any content from the ac66 platform without the prior written consent of ac66. This includes screen capture, redistribution of game content, and reproduction of promotional materials.

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws applicable to the jurisdiction in which ac66 operates. Any dispute arising between you and ac66 shall first be referred to ac66's customer support team for resolution. To raise a formal dispute, contact [email protected] with the subject line "Formal Dispute" and provide full details of the complaint, including relevant dates, amounts, and transaction references. ac66 will acknowledge formal disputes within two business days and will endeavour to provide a substantive response within ten business days.

Nothing in these Terms limits your statutory rights as a consumer under applicable law. If you are dissatisfied with ac66's resolution of a formal dispute, you may seek recourse through other channels available to you under applicable law. ac66 does not submit to the jurisdiction of any specific external dispute resolution body, except where required to do so by applicable law.

If you have any questions about these Terms, wish to raise a formal dispute, need assistance with your account, or require help with responsible gaming tools, please contact the ac66 support team. Support is available 24 hours a day, 7 days a week, including public holidays in Bangladesh. All correspondence relating to formal disputes should reference your registered username and the relevant transaction or game round identifier.