ac66 Privacy Policy
How ac66 collects, uses, stores, and protects the personal data of players in Bangladesh. Your privacy is a responsibility we take seriously.
1. Introduction
ac66 ("we", "us", "our") operates Bangladesh's trusted online casino and sportsbook platform at ac66.lat. We are committed to protecting the privacy and personal data of every individual who visits, registers with, or uses our platform. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, who we share it with, how long we keep it, and what rights you have over your own data.
This Privacy Policy forms part of the agreement between you and ac66, and should be read together with our Terms and Conditions. By creating an ac66 account or by continuing to use the platform as a visitor, you acknowledge that you have read and understood this Privacy Policy. If you are under 21 years of age, you must not register an account or provide any personal data to ac66.
We review and update this Privacy Policy periodically to reflect changes in how we process data, changes in applicable law, or improvements to our platform. The version number and effective date at the top of this page identify the current revision. Material changes will be communicated to registered players by email before they take effect. Continuing to use the platform after a revised Privacy Policy is published constitutes acceptance of the revised policy.
2. Personal Data We Collect
We collect six categories of personal data, depending on how you interact with the ac66 platform.
3. How We Collect Your Data
Directly From You
The majority of personal data we hold about you is provided directly by you — at registration (name, date of birth, contact details), during KYC verification (identity documents, address proof), when you make a deposit or withdrawal (payment details), when you contact our support team (communications data), and when you configure your account settings (responsible gaming preferences, marketing opt-in or opt-out choices).
Automatically From Your Device
When you access ac66 via a browser or mobile device, our platform automatically logs technical data including your IP address, device identifiers, browser and operating system details, and your navigation patterns within the platform. This data is collected using server logs, session tracking, and cookies. See Section 5 (Cookies and Tracking Technologies) for full details.
From Third-Party Service Providers
We receive data about you from third parties in limited circumstances: from KYC verification partners (identity verification results), from payment processors such as bKash and Nagad (transaction confirmation data), from fraud detection partners (risk scoring and device fingerprinting data), and from game suppliers (game round results and RTP data linked to your account). We do not purchase personal data lists from third-party data brokers.
4. How We Use Your Personal Data
ac66 uses personal data only for the purposes listed below. We do not use your data for purposes that are incompatible with the original reason it was collected. Where we intend to use your data for a new purpose not covered by this policy, we will inform you in advance and, where required, seek your consent.
- To create and manage your ac66 account, including verifying your identity and age (21+) as required under our responsible gaming obligations.
- To process deposits and withdrawals via your chosen payment method and to maintain accurate financial records of all transactions.
- To provide customer support, investigate and resolve disputes, and respond to formal complaints or regulatory enquiries relating to your account.
- To detect, prevent, and investigate fraud, money laundering, bonus abuse, multi-accounting, and other prohibited conduct as defined in our Terms and Conditions.
- To fulfil our responsible gaming obligations, including monitoring gameplay patterns for signs of problem gambling, enforcing deposit limits and self-exclusion orders, and communicating with players who may need support.
- To improve the platform — including fixing bugs, testing new features, and analysing aggregate usage patterns to understand what our Bangladesh players find most valuable.
- To send you marketing communications about ac66 promotions, bonuses, and new game launches — but only where you have given your consent to receive such messages and have not subsequently withdrawn that consent.
We do not use your personal data to make solely automated decisions that have a significant legal or similarly significant effect on you, without giving you the opportunity to request human review. Where automated systems flag an account for investigation (for example fraud scoring), a member of the ac66 compliance team reviews the case before any consequential action such as account suspension is taken.
5. Who We Share Your Data With
ac66 does not sell your personal data to any third party under any circumstances. We share data only where it is necessary to operate the platform, comply with legal obligations, or protect the safety and integrity of our players and the platform.
Payment Processors and Financial Partners
To process your deposits and withdrawals, ac66 shares your payment details and transaction data with the relevant payment service provider — which may include bKash, Nagad, Rocket, Upay, Visa, Mastercard, or your bank. These providers act as independent controllers of your data for their own regulatory and operational purposes and are subject to their own privacy policies. ac66 shares only the minimum data required to complete each transaction.
KYC and Fraud Prevention Partners
ac66 uses third-party identity verification and fraud detection services to fulfil its KYC obligations and protect the platform against financial crime. These partners receive identity data (name, date of birth, ID document images) and technical data (IP address, device fingerprint) for the purpose of identity verification and fraud risk scoring. All such partners are contractually bound to process this data only for the purposes specified by ac66 and to maintain equivalent data security standards.
Game Technology Suppliers
The third-party game providers whose games are available on ac66 — including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming — may receive your player account identifier and gaming session data in order to deliver game content, resolve disputes, and comply with their own regulatory obligations. These providers do not receive your full identity or financial data. They operate under contractual data processing agreements with ac66.
Legal and Regulatory Disclosure
ac66 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where we are required to do so by applicable law, a court order, or a lawful request from a competent authority. We will notify you of any such disclosure where we are legally permitted to do so. We may also share data with legal advisors in connection with the defence or pursuit of legal claims.
6. Cookies and Tracking Technologies
ac66 uses cookies and similar tracking technologies to operate the platform, remember your preferences, keep your session secure, and understand how players use our services. A cookie is a small text file placed on your device by the platform when you visit. Cookies do not contain your full personal data — they typically hold a session identifier or preference code that our servers use to recognise your device.
Essential Cookies
These cookies are strictly necessary for the platform to function. They manage your login session, maintain your account authentication state, remember your language and currency preferences, and enable core security features. Essential cookies cannot be disabled without breaking the platform's core functionality. They do not track your activity for marketing purposes.
Analytics Cookies
With your consent, ac66 uses analytics cookies to collect aggregated data about how players navigate and interact with the platform. This data helps us identify which features are most used, where players encounter difficulties, and how the platform can be improved. Analytics data is processed in aggregated, anonymised form and is not used to identify individual players. You may opt out of analytics cookies via your account settings.
Managing Your Cookie Preferences
You can manage or delete non-essential cookies at any time through your browser settings. Most browsers allow you to block all cookies, accept only first-party cookies, or delete existing cookies. Note that blocking essential cookies will prevent you from logging into your ac66 account. Deleting session cookies will log you out of the platform. For detailed guidance on managing cookies in your specific browser, refer to your browser's help documentation.
7. Data Security
ac66 implements a layered security architecture to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security measures include 256-bit SSL/TLS encryption for all data transmitted between your device and our platform, encrypted storage of sensitive data fields at rest, access controls that restrict internal staff access to personal data on a strict need-to-know basis, multi-factor authentication for all platform administrative access, and regular independent security audits and penetration testing of our infrastructure.
Despite these measures, no data transmission over the internet or electronic storage system is completely secure. ac66 cannot guarantee absolute security of your personal data. In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, ac66 will notify you without undue delay and will take all reasonable steps to mitigate the impact of the breach. You can help protect your own data by using a strong, unique password for your ac66 account and by ensuring that your device is protected by up-to-date security software.
8. Data Retention
ac66 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Specifically: active account data is retained for the lifetime of your account plus a minimum of five years following account closure; transaction records (deposits, withdrawals, bet history) are retained for a minimum of seven years in accordance with standard anti-money laundering record-keeping requirements; KYC documents are retained for a minimum of five years following account closure or the conclusion of any related investigation; communications data (support correspondence) is retained for three years from the date of the last interaction. Gaming activity data may be retained in anonymised aggregate form beyond these periods for statistical and platform improvement purposes.
When data is no longer required, ac66 ensures it is securely deleted or anonymised so that it can no longer be linked to you as an individual. Secure deletion applies to both digital records and any physical document copies held in connection with your account.
9. Your Data Rights
You have the following rights over your personal data held by ac66. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request".
ac66 will respond to data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it. Some rights are subject to limitations — for example, the right to erasure may not apply where ac66 is required to retain data by law (such as anti-money laundering record-keeping requirements). Where a limitation applies, we will explain which data cannot be erased and why.
10. Marketing Communications
ac66 will only send you marketing communications — including promotional bonus offers, game launch announcements, and seasonal promotions tied to events such as Eid, BPL cricket season, or IPL — where you have given your explicit consent to receive them. You may give or withdraw this consent at any time through your account settings or by contacting support at [email protected]. Withdrawing consent does not affect the lawfulness of any marketing communications sent before your withdrawal.
Note that withdrawing marketing consent does not affect transactional communications — account notifications, deposit and withdrawal confirmations, security alerts, KYC requests, and responsible gaming messages are not marketing communications and will continue to be sent to you regardless of your marketing preference setting. These communications are essential to the safe operation of your account.
11. Children and Minors
ac66 operates a strict 21+ policy across all products and services. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register an account, provide personal data to ac66, or attempt to access any part of the platform. If ac66 becomes aware that personal data has been collected from an individual under the age of 21 without verified parental consent, we will take immediate steps to delete that data and close the associated account. If you believe a person under 21 has registered an ac66 account, please notify us immediately at [email protected].
12. International Data Transfers
As an online platform serving players in Bangladesh, ac66 may process or store some personal data on servers located outside Bangladesh. Where personal data is transferred internationally, ac66 ensures that appropriate safeguards are in place to protect the data to a standard equivalent to, or higher than, the protections afforded under applicable Bangladeshi data protection principles. Such safeguards may include contractual data processing agreements with receiving parties that incorporate standard data protection clauses. If you would like more information about the specific safeguards in place for any international transfer of your personal data, please contact us at [email protected].
13. Third-Party Links and Services
The ac66 platform integrates third-party game content provided by suppliers such as Pragmatic Play, Evolution Gaming, Spribe, and others. When you launch a game, you may be interacting with software hosted or operated by the relevant game supplier. ac66 is not responsible for the privacy practices of third-party game suppliers, and their processing of any data collected within the game environment is governed by their own privacy policies. ac66 does not embed third-party advertising networks, social media tracking pixels, or affiliate tracking scripts on the platform in a manner that would expose your personal data to those third parties without your knowledge.
14. Changes to This Privacy Policy
ac66 reviews this Privacy Policy at least once per calendar year and whenever there is a material change to our data processing activities, a relevant change in applicable law, or a significant update to the platform that affects how personal data is handled. The version number and effective date shown at the top of this page identify the current revision. Where a change is material — meaning it significantly affects your rights or the way your data is processed — we will notify registered players by email at least 14 days before the change takes effect.
Your continued use of the ac66 platform after a revised Privacy Policy takes effect constitutes your acceptance of the revised policy. If you do not agree with the changes, you should stop using the platform and contact support to close your account. The most current version of this Privacy Policy is always available at ac66.lat/privacy-policy.
15. Contact Us
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, want to raise a concern about how your personal data is being handled, or need to report a suspected data breach, please contact the ac66 data protection team. Our support team is available 24 hours a day, 7 days a week, including public holidays in Bangladesh. All data rights requests should include your registered username and a clear description of the right you wish to exercise or the concern you wish to raise.
Email us at: [email protected]
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